Vakansiyalar

L1 Support Engineer

IT Company

Responsibilities

Take ownership of customer enquiries and issues reported and ensure quick and effective resolution.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues.
Document knowledge in the form of knowledge base tech notes and articles.
Meet defined Service Level Agreements and Key Performance Indicators (defined as part of company's goals setting process).
Maintain phone, chat and email coverage during working hours.
Any other responsibilities and tasks given by the management, appropriate to the role.
Observe company policies and code of conduct.
Attend team and organization-wise meetings.
Track time (if required) thoroughly and duly.

Requirements

Bachelor of Science in technical field (preferably Computer Science, Systems Engineering, Mathematics, Physics and related field) and/or corresponding qualification;
Some understanding of Information Systems at user and corporate level.
At least 1 year experience in a Helpdesk or Support Role.
Customer facing experience in a support based role.
Availability to work outside typical working hours if needed.
Excellent team player, self-managed and self-motivated.
Mature and professional demeanor, attitude, and approach.

How to apply

You are welcome to send your CV