Customer Experience Manager

Retail sector


  • Develop CRM strategy to maximize benefit of all interactions with customers
  • Leverage marketing technologies to create a personal and relevant customer experience
  • Coordinate launch of loyalty program
  • Establish customer call center
  • Establish Mystery Shopper program, providing analytics and follow up on corrective actions with all functions
  • Provide timely reports on customer complaints/ suggestions and follow up on corrective actions with all function heads 


  • Min 5 year experience in similar position of CRM / loyalty
  • Knowledge of marketing (preferred)
  • Fluency in Azeri and English
  • Quality focus
  • Technology fluency
  • Driven by data
  • Problem solving
  • Liaison and networking skills
  • Positive attitude
  • Communication and influencing skills
  • Tenacity
  • Good team player
  • Highly self-motivated
  • Calm, professional attitude and approach work
  • Able and willing to advice and support colleagues at all levels.
  • Reliable and trustworthy, with the ability to work  unsupervised

Müsahibə əsasında

How to apply

You are welcome to send your CV